WTC88 Privacy Policy – Personal Data Protection for Malaysian Players

WTC88 is an online sports betting and casino platform serving users in Malaysia. Our platform covers Sports Betting (Malaysia Super League and EPL football, BWF badminton, IPL cricket, and other international sports), Live Casino with real dealers, poker, table games, and slots — all accessible at wtc88.xyz under a single member account.

This Privacy Policy applies to all personal data collected through:

• WTC88 account registration process
• Online use of the wtc88.xyz platform via web browser or mobile device
• Financial transactions including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawal of winnings
• Interactions with the WTC88 customer support team via live chat, WhatsApp, or email
• Participation in WTC88 promotions, contests, or loyalty programmes
• Any written communication between members and WTC88

This policy does not apply to third-party websites or services that may be linked from the WTC88 platform. We encourage members to read the individual privacy policies of any third-party services they use.

WTC88 follows a data minimisation principle — we only collect data that is strictly necessary for the stated purposes. Below are the categories of data we collect and the reasons for collecting them:

WTC88 does not collect MyKad numbers, full bank account details or biometric data as part of our standard operations. Should additional information be required for identity verification purposes (for example, as part of an Anti-Money Laundering process), members will be contacted directly and such data will be handled in accordance with strict security procedures.

Personal data collected by WTC88 is used solely for purposes related to delivering platform services to you as a member. WTC88 does not use your data for any purpose unrelated to the services you use. The specific purposes for which data is used are as follows:

• Account management and maintenance: Processing new registrations, verifying identity at login, updating account information, and managing your account security settings at WTC88
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as processing withdrawals of winnings to your bank account or e-wallet in MYR
• Fraud detection and prevention: Monitoring account activity to detect suspicious patterns, prevent bonus abuse, block multiple account ownership, and protect the integrity of the WTC88 platform
• Legal compliance: Fulfil mandatory Anti-Money Laundering (AML) and Know Your Customer (KYC) procedural requirements, as well as comply with any other applicable legal obligations.
• Customer support: Resolving enquiries, complaints, and technical issues submitted by members through WTC88 support channels
• Platform improvements: Analyse aggregate usage patterns (not individual behaviour) to improve the interface, identify technical issues and develop new features that meet the needs of Malaysian players.
• Service communications: Sending account-related notifications, transaction confirmations, security alerts and important updates about the WTC88 platform
• Responsible gambling programme: Monitoring activity patterns to identify signs of problem gambling and provide appropriate support to members who need it

WTC88 does not use member personal data for third-party advertising, mailing list sales, or any commercial purpose unrelated to our platform services.

WTC88 does not sell, rent, or share members' personal data with third parties for marketing or commercial purposes. However, in the course of operating the platform, WTC88 may need to share certain data with the following parties in limited and controlled circumstances:

• Payment processors: E-wallet operators and online banking services such as Touch 'n Go, GrabPay, DuitNow and FPX receive only the minimum transaction data required to process your deposits and withdrawals. This sharing is strictly limited to the technical information needed to complete the transaction.
• Technology provider: Companies providing technical infrastructure for the WTC88 platform — including servers, security systems, and software — may have limited access to data within their own systems. All such providers are bound by strict confidentiality agreements with WTC88.
• Legal authorities: WTC88 will disclose member personal data to the relevant authorities where required by court order, legal investigation requirements, or AML/KYC procedures mandated under applicable Malaysian law.
• Responsible gaming service provider: In very limited situations where a member requires immediate assistance with a gambling-related issue, certain data may be shared with the relevant support service provider — with the member's knowledge.

WTC88 consistently invests in security infrastructure to ensure that members' personal data is protected at every stage — from collection through to storage and transfer. The key security measures we employ include:

• 256-bit SSL encryption: All communication between your browser and the WTC88 platform is protected by 256-bit SSL encryption — the same level of encryption used by banking institutions including Maybank and CIMB to secure their customers' online transactions.
• Encrypted data storage: Sensitive data stored in WTC88's databases is encrypted at rest using industry-standard encryption algorithms. This means that even if someone were to gain physical access to our servers, the data would be unreadable without the appropriate decryption key.
• Strict access controls: Access to member personal data at WTC88 is restricted to staff who genuinely require it to perform their duties. All access is logged and audited on a regular basis.
• 24/7 Monitoring: WTC88's security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular security testing: The WTC88 platform undergoes regular penetration testing and security audits to identify and address potential vulnerabilities before they can be exploited.
• Security incident management: WTC88 has a clearly defined incident response procedure for handling any potential data security breaches, including notification procedures for affected members.

Like most online platforms, WTC88 uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. Here is an overview of the types of cookies we use:

• Essential Cookies: These cookies are essential for the basic operation of the WTC88 platform — including maintaining your login session, remembering security settings, and processing transactions. Without them, the platform cannot function properly. These cookies cannot be disabled if you wish to use WTC88.
• Performance Cookies: Used to gather information on how members use the WTC88 platform — including the most frequently visited pages, time spent in each section, and any error messages encountered. This data is collected in aggregate and anonymised form to help us continuously improve the platform
• Functional Cookies: WTC88 remembers your preferences — such as interface language, display settings and favourite sports — so your experience feels familiar every time you return to the platform.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the WTC88 platform. WTC88 does not use cookies to serve third-party advertisements or to track your activity on websites outside our platform.

WTC88 respects every member's rights regarding their personal data. As a WTC88 member, you have the following rights, which you may exercise at any time by contacting our support team:

WTC88 is a platform strictly restricted to individuals aged 18 and above. Our platform is not designed for children, and WTC88 does not knowingly collect personal data from individuals under the age of 18.

Should WTC88 discover that we have collected personal data from a minor — whether through the provision of false information during registration or by any other means — we will take immediate steps to:

• Immediately suspending the account in question pending investigation
• Deleting all personal data associated with the account
• Returning any remaining account balance in accordance with the appropriate procedures
• Reporting incidents to the relevant authorities where required

If you are a parent or guardian and suspect that your underage child has registered a WTC88 account, please contact our support team immediately via live chat or email at support@wtc88.xyz so we can take the appropriate action without delay.

The WTC88 platform is integrated with several third-party services necessary for its operation — including payment operators such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as casino and sports software providers. These third-party services maintain their own privacy policies, which are separate from WTC88's.

WTC88 is not responsible for the privacy practices of these third parties, although we always endeavour to work only with third parties that maintain strong data protection standards. We encourage members to read the privacy policies of the payment operators they use in order to understand how their transaction data is handled by those providers.

Data sharing with third parties only occurs under the limited circumstances set out in Section 04 of this document, and all sharing is strictly on an operational need basis.

WTC88 does not retain member personal data for longer than is necessary for the purposes set out in this Privacy Policy. Retention periods vary according to data category and applicable legal requirements:

• Active account data: For as long as your account remains active on WTC88, plus the minimum retention period required by law after account closure.
• Financial transaction records: Records of deposits, withdrawals, and financial activity in MYR are retained for the period required under applicable AML procedures and accounting requirements — typically between 5 and 7 years.
• Support communication records: Records of interactions with the WTC88 support team are retained for 2 years from the date of the last interaction, for reference and service improvement purposes.
• Technical data (access logs): Technical logs recording login activity and technical events are retained for 90 days for security and incident investigation purposes.
• Cookies data: Session cookies expire automatically when you close your web browser. Persistent cookies that store your preferences are retained for up to 12 months, or until you delete them manually.

Once the relevant retention period has lapsed, WTC88 will securely dispose of personal data in accordance with industry-standard procedures that ensure the data cannot be recovered or misused.

WTC88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, new legal requirements, or feedback from our member community. Amendments take effect immediately upon the updated version being published on this page.

For significant amendments that involve material changes to how we use your personal data, WTC88 will endeavour to notify members via an in-platform notification upon login or by email to the registered address. That said, it remains each member's responsibility to check this page periodically.

The latest update date is always displayed at the bottom of this document. Continued use of the WTC88 platform following any amendment to the Privacy Policy constitutes your acceptance of and agreement to the updated version.

If you have any questions or concerns, or wish to exercise your rights regarding personal data at WTC88, our team is ready to assist through the following channels:

• Live Chat: The fastest method — available on the WTC88 platform 24 hours a day, 7 days a week
• Email: support@wtc88.xyz — for written enquiries requiring reference and record-keeping. We aim to respond within 24 hours on business days.
• WhatsApp Support: For more direct and prompt communication in Bahasa Melayu or English

When contacting us regarding a data privacy matter, please provide your WTC88 username, the nature of your enquiry or request, and (where applicable) the specific right you wish to exercise. This will help our team process your request more efficiently and accurately.